Have a Question?

Below are some our of most frequently asked questions. If you don't see the answer to yours, you can reach out to greetings@nebulasnacks.com and we'll get back to you as soon as possible!


What is NEBULA chocolate sweetened with?

Nebula chocolate bars are sweetened with a blend of Monk Fruit and Allulose. Monk Fruit is a natural, zero calorie sweetener native to Southeast Asia and derives its sweetness from its antioxidants, which can make it over 100x sweeter than regular sugar. Allulose is a natural ‘sugar’ found in things like figs and raisins. Allulose has the same chemical formula but is structured differently, preventing your body from processing it, and as a result has almost no calories, does not impact blood sugar or increases insulin levels. 

At Nebula we are committed to never using any added sugars, artificial ingredients or sugar alcohols to sweeten our snacks!

Why does NEBULA not use any sugar alcohols?

Nebula chocolate does not contain sugar alcohols (including erythritol - our monk fruit does not include erythritol as filler). 

Sugar alcohols are often used in the food industry to push down the net carb count. We think that this comes at way too high a cost to our bodies and we want Nebula chocolate to be tummy friendly! Our galactic promise to you is delicious chocolate with no artificial sweeteners, added sugar or sugar alcohols.

Is Nebula Chocolate keto friendly?

Yes! Nebula chocolate is perfect for anyone on a ketogenic diet or looking for low-carb snacking options. Each chocolate bite chocolate has a maximum of 1.5g net carbs!

Is Nebula chocolate diabetic friendly?

YES! Nebula chocolate is a great snack option for those with Type 1 or Type 2 Diabetes! Sweetened naturally with allulose and monk fruit, which are blood glucose friendly.

Does NEBULA have vegan snacks?

Yes! All Nebula Chocolate Bites, as well as our Nebula Zero Sugar Added Dark Chocolate Baking Chips are 100% Dairy Free and Vegan!

What are Net Carbs?

Not all carbs are created equal. Fiber and (most) natural sweeteners don’t affect your blood sugar, so they’re stripped out to get “net carbs,” which you can think of as the active carbs that affect your body.

For example, Nebula Red Razz Chocolate Bites = total carbs (5g)  - natural sweeteners (3g)  - fiber (1g)= 1g net carbs.

Are your vegan products suitable for people who have milk allergies?

No. While the ingredients in our vegan products are not made from animals or animal by-products, nor are they tested on animals, they are manufactured in a facility that also makes milk chocolate products. The line is completely cleaned after runs of dark chocolate and milk chocolate, but we cannot promise that our vegan treats are 100% free of any milk proteins.

Is NEBULA chocolate gluten-free?

YES! All Nebula Chocolate Bites and Chocolate Chips are gluten-free.

Does NEBULA chocolate contain soy?

No! Nebula chocolate does not use any soy based ingredients in our bites or chips.

Is Nebula chocolate kosher?

Yes! Nebula Chocolate Bites are certified kosher under the Seattle Va’ad hechsher and features the Space Needle K on the packaging. 

Although the Seattle Vaad is an independent non-profit, regional Kosher certification agency, the Va’ad  maintains national standards in its kashrut supervision. The Va’ad HaRabanim of Greater Seattle has a special relationship with the Orthodox Union. The Va’ad serves as an agent for the OU in the Pacific Northwest and through the offices of the OU assures that all their industrial accounts abide by nationally accepted standards as applied by the OU. Learn more HERE!

Is Nebula Chocolate Non-GMO?

Nebula chocolate is not certified non-GMO, but only sources certified non-GMO or certified organic ingredients. 

Unfortunately, certifications can cost upwards of $5,000/year and as a small, self-funded startup, we have to be careful with over investing. As we grow, we plan to invest in the official certification.

Where does Nebula chocolate come from?

Nebula cacao is sourced from the Dominican Republic! Dominicano beans tend to have an intense, fruity, slightly funky flavor

Are NEBULA products organic?

Nebula chocolate is not certified Organic, but only sources certified non-GMO or certified organic ingredients. 

Unfortunately, certifications can cost upwards of $5,000/year and as a small, self-funded startup, we have to be careful with over investing. As we grow, we plan to invest in the official certification.

How should I store NEBULA chocolate?

Nebula chocolate is temperature sensitive! Please store in a  cool, dry place. 

Best kept under 65 °F - These chocolates should not be exposed to dampness, oils, tobacco or anything from which it could absorb odors.


Where can I find Nebula chocolate in-store?

You can check our Store Locator Page to see if we are in stock at a retailer near you!

I am interested in wholesale options, selling NEBULA, or becoming a distributor. Who do I get in touch with?

Please reach out to greetings@nebulasnacks.com


Where can I buy Nebula?

Nebula is currently available on our website, www.nebulasnacks.com as well as a number of retailer partners across the country. 

You can check our Store Locator Page to see if we are in stock at a retailer near you!

I have an issue or complaint regarding NEBULA that I purchased. Who should I contact?

We’re sorry to hear that something may be wrong! Please reach out through our Contact Us form or greetings@nebulasnaks.com, and someone will follow up to resolve the issue. 

Please include the product name, best by date, your email address and phone number, and a photograph of the problem if applicable. This will help us investigate more effectively and resolve the issue faster.

Do you ship to Alaska or Hawaii?

Unfortunately we are currently unable to ship to Alaska and Hawaii. We ship to all other US states (via NebulaSnacks.com).

What payment methods are available on Nebula Snacks?

You are able to checkout with major credit cards, including American Express, Visa, Mastercard & Discovery.  You can also purchase using Shop Pay, Apple Pay and Google Pay.

When will my nebulasnacks.com order ship?

Orders placed before 11am CT on Wednesday will ship the same week. Orders placed after 11am CT on Wednesday will ship out the following Monday. 

Please keep an eye out for disclaimers on our website that let you know if certain products may not be able to ship right away. You can also reach out to us at greetings@nebulasnacks.com if you have any questions or concerns about when your order will be processed.

When will my nebulasnacks.com order arrive?

All orders are typically packed and shipped within 1 business day and will typically arrive within 2-5 business days after that! If you are experiencing any issues in receiving your package, you can also reach out to us at greetings@nebulasnacks.com.

How much is shipping on nebulasnacks.com orders?

From ~October 15th to April 15th, (pending weather), all orders SHIP FREE!

However during hotter months, we must ship Nebula chocolate in insulated boxes and with ice packs and charge a flat fee of $4.99 for all orders.

What is your return policy?

After 3 years of research and multiple rounds of iterations, we are absolutely confident that you will love our zero sugar added chocolates. 

That said, if you are unsatisfied with the flavor of our products for whatever reason, please let us know via email at greetings@nebulasnacks.com immediately after trying one bar of each flavor. We will provide instructions on how to resend the remaining bars & original packaging. Once received, we will issue a full refund.

Frequently asked question

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Other inquiries? Let's chat.

Please email us at shop@yourstore.com