FAQ

SNACKS

How did you make this delicious chocolate without sugar?

We spent nearly three years working through seemingly a galactic amount of formulations on our journey to find the perfect balance of sweetness to luscious chocolate flavor, without the sugar.

We eventually figured out a way to include all of the good stuff, without any of the bad stuff.

What is NEBULA chocolate sweetened with?

Nebula chocolate bars are sweetened with a blend of Monk Fruit and Allulose. Monk Fruit is a natural, zero calorie sweetener native to Southeast Asia and derives its sweetness from its antioxidants, which can make it over 100x sweeter than regular sugar. Allulose is a natural ‘sugar’ found in things like figs and raisins. Allulose has the same chemical formula but is structured differently, preventing your body from processing it, and as a result has almost no calories, does not impact blood sugar or increases insulin levels. 

At Nebula we are committed to never using any added sugars, artificial ingredients or sugar alcohols to sweeten our snacks!

Why does NEBULA not use any sugar alcohols?

Nebula chocolate does not contain sugar alcohols (including erythritol - our monk fruit does not include erythritol as filler). 

Sugar alcohols are often used in the food industry to push down the net carb count. We think that this comes at way too high a cost to our bodies and we want Nebula chocolate to be tummy friendly!

Our galactic promise to you is delicious chocolate with no artificial sweeteners, added sugar or sugar alcohols.

Is NEBULA chocolate keto-friendly?

Yes. Nebula Chocolate is perfect for anyone on a ketogenic diet or on a low carb diet.

Each chocolate bite chocolate has a maximum of 1g net carbs!

What are net carbs?

Not all carbs are created equal. Fiber and (most) natural sweeteners don’t affect your blood sugar, so they’re stripped out to get “net carbs,” which you can think of as the active carbs that affect your body.

Our dark chocolate, for example = total carbs (14g)  - natural sweeteners (10g)  - fiber (3g)= 1g net carbs.

Is NEBULA friendly for a Diabetic Diet?

YES! Nebula chocolate is a great snack option for those with Type 1 or Type 2 Diabetes!

Sweetened naturally with allulose and monk fruit, which are blood glucose friendly.

Does NEBULA have vegan snacks?

Yes! Nebula Double Chocolate Crunch Bites and the Zero Sugar Added Dark Chocolate Baking Chips are 100% Dairy Free and Vegan!

At this time, the Red Razz Chocolate Bites and & Buttery Pecan Chocolate Bites use non-GMO milk powder as part of their creamy core filling!

Are NEBULA vegan products suitable for people who have milk allergies?

No. While the ingredients in our vegan products are not made from animals or animal by-products, nor are they tested on animals, they are manufactured in a facility that also makes milk chocolate products. The line is completely cleaned after runs of dark chocolate and milk chocolate, but we cannot promise that our vegan treats are 100% free of any milk proteins.

Do kids eat/like NEBULA Chocolate?

Absolutely! And since it tastes just like their favorite “unhealthy” chocolate, they’ll love eating this instead of other “healthy” chocolate.

Do you offer other flavors?

Right now we are limited to the Red Razz, Double Chocolate Crunch and Buttery Pecan Bites, but send us all of your flavor requests to greetings@nebulasnacks.com as we are always thinking of our next flavors!

Is NEBULA chocolate kosher?

Yes! Nebula Chocolate Bites are certified kosher under the Seattle Va’ad hechsher and features the Space Needle K on the packaging. 

Although the Seattle Vaad is an independent non-profit, regional Kosher certification agency, the Va’ad  maintains national standards in its kashrut supervision. The Va’ad HaRabanim of Greater Seattle has a special relationship with the Orthodox Union. The Va’ad serves as an agent for the OU in the Pacific Northwest and through the offices of the OU assures that all their industrial accounts abide by nationally accepted standards as applied by the OU. Learn more HERE!

Is NEBULA chocolate gluten-free?

YES! All Nebula Chocolate Bites and Chocolate Chips are gluten-free.

Does NEBULA chocolate contain soy?

No! Nebula chocolate does not use any soy based ingredients in our bites or chips.

Instead of soy lecithin, we use Non-GMO sunflower lecithin to help our chocolate set!

Is NEBULA chocolate Non-GMO?

Yes! Although Nebula chocolate is not currently certified non-GMO, we only source certified non-GMO or certified organic ingredients for our chocolate.

Unfortunately, certifications can cost upwards of $5,000/year and as a small, self-funded startup, we have to be careful with over investing. As we grow, we plan to invest in the official certification.

Where does NEBULA chocolate come from?

Nebula cacao is sourced from the Dominican Republic! Dominicano beans tend to have an intense, fruity, slightly funky flavor

Is NEBULA chocolate organic?

Nebula chocolate is not certified Organic, but only sources certified non-GMO or certified organic ingredients. 

Unfortunately, certifications can cost upwards of $5,000/year and as a small, self-funded startup, we have to be careful with over investing. As we grow, we plan to invest in the official certification.

How should I store NEBULA chocolate?

Nebula chocolate is temperature sensitive! Please store in a  cool, dry place. 

Best kept under 65 °F - These chocolates should not be exposed to dampness, oils, tobacco or anything from which it could absorb odors.

PRO TIP: Store a few bites in the fridge or freezer for a sweet cold/frozen treat!

RETAIL

Where can I find NEBULA In-Store?

You Can check our Store Locator Page to see if we are in stock at a retailer near you!

Loading store locator from Stockist store locator...

Want your favorite local grocery store to start carrying Nebula? 

Share this letter!

Download, print, sign, and drop off. 

I am interested in wholesale options, selling NEBULA, or becoming a distributor. Who do I get in touch with?

We'd love to welcome you to the Nebula crew and help spread our galactic zero sugar added goodies across the world!

Please reach out to wholesale@nebulasnacks.com for more information on our retail/wholesale offerings!

SHIPPING, ORDERING & RETURNS

Where can I buy NEBULA?

Nebula is currently available on our website, www.nebulasnacks.com as well as a number of retailer partners across the country. 

You can check our Store Locator Page to see if we are in stock at a retailer near you!

Where does NEBULA SNACKS ship?

We currently ship to the continental U.S, but stay tuned as we continue to expand! If you’d like to be notified when we’ll ship to your country, email us at greetings@nebulasnacks.com

Do you ship to Alaska or Hawaii?

Unfortunately, we are currently unable to ship to Alaska and Hawaii. We ship to all other US states (via www.nebulasnacks.com).

When will my nebulasnacks.com order ship?

Orders placed before 11am CT on Wednesday will ship the same week. Orders placed after 11am CT on Wednesday will ship out the following Monday. 

Please keep an eye out for disclaimers on our website that let you know if certain products may not be able to ship right away.

You can also reach out to us at greetings@nebulasnacks.com if you have any questions or concerns about when your order will be processed.

How do I track my package?

After you place your order you should receive a confirmation email, which includes your delivery tracking information. If you never received this email, you can reach out to greetings@nebulasnacks.com and we will locate that for you!

I never received my package?

Sorry to hear that! Please reach out to greetings@nebulasnacks.com and we will make sure no aliens raided our cargo ship en route to your home.

How long will it take for my order to arrive?

All orders are typically packed and shipped within 1 business day and will arrived in 2-5 business days after that!

Can I buy NEBULA SNACKS in bulk?

I have an issue or complaint regarding NEBULA that I purchased. Who should I contact?

We’re sorry to hear that something may be wrong! Please reach out through our Contact Us Form or email at greetings@nebulasnaks.com, and someone will follow up to resolve the issue.

What are the available payment methods in your shop?

You are able to checkout with major credit cards, including American Express, Visa, Mastercard & Discovery.  You can also purchase using Shop Pay, Apple Pay and Google Pay.

What is your return policy?

After 3 years of research and multiple rounds of iterations, we are absolutely confident that you will love our zero sugar added chocolates. 

That said, if you are unsatisfied with the flavor of our products for whatever reason, please let us know via email at greetings@nebulasnacks.com.

We will provide instructions on how to resend the remaining bars & original packaging.

What is the 100% Explorer’s Guarantee?

If you don’t jump over the moon for our chocolate when you try it, we'll refund your first case in full (less S&H).